eCare 4.5 Administrator's Guide, introduces how to customize eCare, provide multiple support tiers, provide multiple access portals, collect information, view reports, manage your eCare service center, and system requirements
This guide introduces Netopia’s eCare 4.5 system and describes the administrator’s role in managing support agents, customizing the look and feel, and handling tickets and surveys. It covers feature enable/disable, portal access, user profile management, and reporting tools.
The manual also provides detailed instructions for installing the eCare Remote‑Control component and plugin on Windows and Macintosh computers, as well as contact information for Netopia support and sales offices worldwide.