Dell next business day on-site service introduces the scope of service, service flow, service content, etc.
This manual provides an overview of Dell's Next Business Day (NBD) service, which offers on‑site support after phone diagnosis for Dell OptiPlex, Inspiron, Latitude, Dimension and Precision systems. It outlines the four support levels, including a 30‑day initial assistance period, 24/7 online support, phone technical support, and the NBD on‑site visit.
The document also details the service process, exclusions, regional availability, and customer responsibilities such as providing system service tags, ensuring access for technicians, and backing up data. It specifies the response times, parts replacement options, and liability limitations. This manual is written in Chinese.
It provides telephone support for installation, configuration and usage of Dell‑manufactured products, external devices, pre‑installed operating systems and software at no extra charge during the first 30 days after delivery.
After phone diagnosis, if the call is received before 17:00 Monday‑Friday, a Dell certified engineer will be dispatched the next business day between 9:00 and 17:00.