IBM Software: Information Management, Lotus, Tivoli and WebSphere Software Express Advantage 100 IBM Software: Fast Lane to ROI Welcome to the Software Express Advantage 100, the Century Collection and the third edition of IBM Software Group’s Express Case Studies Guide. We created this publication for you, our valued customers, IBM Business Partners and potential customers. It is a compilation of customer and IBM Business Partner case studies that demonstrate how mid-sized businesses around the world are using the IBM Express portfolio of software solutions to improve their productivity, business processes and ROI. Our Express portfolio has been designed to deliver the functionality of our enterprise offerings, but developed and priced to fit the needs and budgets of mid-sized businesses. Our portfolio is one key element of IBM Express Advantage – IBM’s strategy to deliver simple, innovative solutions to mid-sized businesses. Express Advantage encompasses a comprehensive line of IBM offerings, a vast Business Partner ecosystem, and an enhanced customer experience. These case studies also illustrate the key role of valued IBM Business Partners in solving our client’s critical business problems. They have the industry and technical skills required by our customers, as well as the local access they desire. The companies showcased here participate in the IBM Client Reference Program. This program enables IBM to highlight our customers’ achievements and helps to ensure that you are